🌙 Refund & Return Policy

At Little Cloud Creations, each piece is lovingly handmade. I want you to feel confident in your order, so here’s everything you need to know about returns and refunds.

⏳ Return & Exchange Window

• You may request a return, exchange, or store credit within 7 days of receiving your item.

• To qualify, items must be in their original condition and packaging and not opened.

• Opened items are not eligible for return.

📩 How to Start a Return

• Email me at littlecloudcreate@gmail.com with the subject line: Return – [Your Order Number].

• If approved, you’ll be responsible for sending the item back at your own cost.

• Please use a tracked shipping method, as I cannot be responsible for lost packages.

• Items sent without requesting a return first will not be accepted.

🚫 Non‑Returnable Items

• Custom‑made mobiles (since they’re handmade just for you)

• Gift cards

💔 Damages & Issues

• Please check your order right away.

• If your item arrives damaged, defective, or incorrect, contact me immediately.

• I’ll send you a prepaid return label, and once I receive the item, I’ll send a replacement.

🔄 Exchanges

• I do not offer exchanges for change of mind.

• Exchanges are only available for damaged or incorrect items.

💳 Refunds & Store Credit

• Once I receive and inspect your return, I’ll let you know if it was approved.

• Approved refunds will be issued to your original payment method or as a gift card.

• Refunds are processed within 7–10 business days of approval.

• Please note: shipping costs and payment processing fees are non‑refundable.

❤️ Special Circumstance

In the event of an unexpected or sensitive life change, please reach out to me. I understand that circumstances can shift, and I will do my best to work with you compassionately, including offering a refund if needed.

Kindly Note

Because every mobile is handmade with love, I cannot offer refunds simply if you change your mind. Please order only when you’re sure you’d like your piece.